A company plans to implement Dynamics 365 Project Operations.
Which two billing methods does Dynamics 365 Project Operations support? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A.Time and Material
• B.Fixed Price
• C.Expense
• D.Not-to-exceed Limit

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An air conditioning company uses Dynamics 365 Field Service.
When a problem is detected with a customer's air conditioning system, a new case must be opened automatically.
You need to recommend a solution for the company. What should you recommend?

• A.Field Service Mobile
• B.Work orders
• C.Connected Field Service
• D.Universal Resource Scheduling
• E.Case management

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You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design team to support customer proposals.
The latest versions of all proposals must be available to both teams. Team members must be able to edit the proposals in real time.
You need to attach a proposal to a customer record. Which mechanism should you use to attach the proposal?

• A.Timeline attachment
• B.Word template
• C.Documents tab

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A company implements Dynamics 365 Customer Service for their support desk.
Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent.
You need to implement a solution to improve consistency of answers and ensure that agents can share their answers.
What should you implement?

• A.Knowledge base management
• B.Customer Service Insights
• C.Service level agreements
• D.Power Automate to transfer cases

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A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary employees to work during peak seasons.
Temporary employees take much longer to resolve cases than seasoned employees.
You need to recommend features that will help employees find information needed to resolve cases. Which two options should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A.Knowledge base with Relevance search
• B.Parent and Child case settings
• C.Case management with Related Similar cases
• D.Routing rule sets

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