A company provides roadside assistance for disabled automobiles.
The company enacts a policy that specifies a 30-minute response time for all requests for assistance. You need to ensure that data about assistance crew response times is captured correctly.
For what type of object should you define details? To answer, select the appropriate option in the answer area.

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

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You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales.
You need to review the timeline for a case that you are managing. Which type of activity appears in the case timeline?

• A.Project task
• B.Task
• C.Entitlement
• D.Work order

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A customer needs a cost-effective sales solution that can display current news about a lead or an account.
You recommend Microsoft Relationship Sales.
Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A.Dynamics 365 Sales Insights
• B.Dynamics 365 Sales Enterprise
• C.LinkedIn Sales Navigator
• D.Dynamics 365 Customer Insights

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You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?

• A.Analyze customer sentiment from multiple sources.
• B.Respond to and resolve customer issues by using social media.
• C.Use mixed reality applications to assist technicians performing work in the field.
• D.Use IoT devices and AI to predict when a customer's equipment will need service.

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Match each product to its feature.
Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right. Each product may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-professional/create-invoices
https://docs.microsoft.com/en-us/dynamics365/ai/sales/relationship-analytics#analyze-the-health-and-activity- history-of-a-customer-or-opportunity

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