Which option is correct when "Sharing of the skill in Teamwork" is set to "Summary" for the technicians that have the option to share skills?

• A.The team gets the maximal work skill level of all the team members.
• B.The team gets the total sum of work skill levels of just one of the team members.
• C.The team gets the total sum of work skill levels of all the team members.
• D.The assigned work skill assigned to a member does not affect the skills of the team.

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A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians.
Upon investigation, they find out that their technicians occasionally have to stop for about five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and should not be flagged on the resource trace.
Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?

• A.Set 'Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity' on the Business Rules configuration screen.
• B.Set the 'Departure/Parking time = 15 minutes' on the Statistics configuration screen.
• C.Set 'Resource is considered to be at the activity location if the distance to it is less than 100 meters' on the Business Rules configuration screen.
• D.Deselect 'Use durations reported to enhance company-wide estimations' setting on the Resource Type configuration screen.

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A utility company sees several "New Connect" activities being dropped into the routing bucket during the day.
They want "Meter Read" activities to be removed from the technician's route so that the "New Connect" activities can be assigned if the technician qualifies for the activity They enabled reoptimization in their route plan and created a reoptimization filter targeting the "Meter Read" activities.
What additional settings are required in the route plan to meet the desired behavior?

• A.Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an act or
  "Meter Read" on activities in existing routes to "Low", whereas cost of not assigning an activity for
  "New Connect" in activities in the routing bucket to "High".
• B.Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "Highest", whereas cost of not assigning an / for
  "New Connect" in activities in the routing bucket to "Normal".
• C.Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for
  "New Connect" in activities in the routing bucket to "Low".
• D.Set the reoptimization goal to "Reduce Overdue". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "Normal".

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Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?

• A.Time Slot is a configured interval within which an activity is estimated to start.
• B.A Time Slot is a configured interval Within which an activity is estimated to start and end.
• C.Time Slots are used in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.
• D.An 'all-day' Time Slot's actual window spans from the beginning of a day's first configured shift through the end of the last shift.

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Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?

• A.Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.
• B.Create a String property with a Phone element and use a Regular Expression to ensure onl.
  properly formatted phone number can be entered if the customer would like to receive additional information
• C.Create a String property with an Email element and use Formatting to ensure that only a valid email address can be entered if the customer would like to receive additional information.
• D.Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".
• E.Create an Integer property with two check boxes, one for "Yes" and another for "No".

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