Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?

• A.Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.
• B.If using an overnight shift, the Daily Extracts for the previous day will be available only after the overnight period configured on the Business Rules screen has passed.
• C.The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.
• D.Daily Extracts can be configured to be available in either XML, CSV or HTML format.
• E.When new custom properties are configured within OFSC, they are automatically added to the appropriate configured Daily Extract files.

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A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day's daily extract file.
The supervisor must have those actions included in the previous day's daily extract.
What must be configured to enable those actions to be included in the previous day's daily extract?

• A.Add the "Shift" property to the resource daily extract configuration.
• B.Set the BICS Settings on the Daily Extract screen to reflect the previous day.
• C.Add the "Activity by Statuses" report to the Schedule Report menu item.
• D.Set the Overnight work value to 4 hours past midnight on the Business Rules screen.

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A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?

• A.An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.
• B.OFSC will begin updating statistically learned values from reported field activities once the override has stopped.
• C.Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.
• D.Activity duration overrides can only be started or stopped manually within the OFSC Core Application.

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A company has just expanded it's serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSC interface screens to display in German.
Which of the following statements is correct about OFSC's capabilities for addressing this new requirement?

• A.Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.
• B.Once Germany is added as a "Language" from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
• C.Once Germany is added as an "Available Country" from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
• D.Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.

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You configured an "early morning" time slot between 06:00 and 09:00 for the"Installation' Activity An installation activity with no SLA is assigned to a resource for tomorrow.
Which two statements are correct regarding how activities in Jeopardy will be displayed for this configuration?

• A.A jeopardy warning will be displayed on Time/List/Map Views only.
• B.A jeopardy warning will be displayed if this activity has not started and finished between 06:00 and
  09:00 tomorrow.
• C.A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.
• D.A jeopardy warning will be displayed on the Resource Tree only
• E.A jeopardy warning will be displayed if this activity has not started between 06:00 and 09:00 tomorrow.
• F.A jeopardy warning will be displayed if this activity has not finished between 06:00 and 09:00 tomorrow.

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