A customer has a problem with a damaged battery and searches your knowledge base with the search term "battery damage issue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

• A.Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
• B.Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
• C.Edit the alias text file to include alias words - battery damage, battery issue, battery.
• D.Include battery and damage as keywords under Answers Stop Words.

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Which two actions must you perform to configure the Social Monitor? (Choose two.)

• A.Set up a Social Monitor search schedule.
• B.Add of update a list of favorites.
• C.Add or update navigation sets to include the Social Monitor navigation button and component.
• D.Add or update profiles to include permission to add themes and clustering.
• E.Add or update profiles to include the Social Monitor permissions.
• F.Add or update staff accounts to use profile that include Social Monitor permissions.

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Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code "ACCESS_DENIED".
What are two reasons for this? (Choose two.)

• A.Staff account profile does not have permission to access Knowledge Foundation API.
• B.Knowledge Foundation API can only be used by an internal application.
• C.Staff account credentials are not correct.
• D.For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.
• E.For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.

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What are the standard status types for answers?

• A.Private, Published, Proposed, Review
• B.Public, Proposed
• C.Published, Proposed
• D.Private, Public

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You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

• A.Add a conditional section within the answer with any access level.
• B.Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
• C.Create an access level that has no customer portal visibility and assign it to the conditional section you do not want customers to view.
• D.Make the answer status private, make the required changes, and republish it.

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