Which two statements are true about Connect Web Services? (Choose two.)

• A.Connect Web Services should only be used for read-only data.
• B.Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
• C.Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
• D.If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.

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You observe that when customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords "IPhone 7" or "IP7" or any related search term.
What should you do?

• A.Include search terms in Stop Words
• B.Include the search terms in Answers Keywords
• C.Add all related search terms to an aliases.txt.file.
• D.Include search term in Search priority word.
• E.Include the search terms in both Answer Keyword and Stop Word.

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You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

• A.Standard report
• B.Dashboard report
• C.Cross Tabs report
• D.Cumulative report
• E.Custom report

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Which three tasks should you perform after deploying custom objects? (Choose three.)

• A.creating a workspace
• B.creating standard reports
• C.creating system attributes
• D.adding the workspace to a user's navigation set
• E.editing a user's profile to grant permissions to use the custom object workspace
• F.defining relationships with other custom objects or standard objects

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What should you do to ensure two published answers are always returned for a specific search word?

• A.Create multiple Priority words that share the same name.
• B.List the search word under both Answers Keywords and Stop words.
• C.List the search word under Stop words.
• D.List the search word under Answers Keywords.
• E.Create multiple search words associated within a single priority word group.

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