A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

• A.Saturday 6 PM
• B.Saturday 4 PM
• C.Monday 10 AM
• D.Tuesday 11 AM

Comment: *

Name: *

Email: *

Verification: *

How frequently does Oracle release a new version of a product?

• A.Once in six months
• B.Once in four months
• C.Once in three months
• D.Every month

Comment: *

Name: *

Email: *

Verification: *

The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

• A.You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
• B.You can change the default value to 60 minutes by using File > Options > Session Expiration.
• C.Because the system default is 15 minutes, it cannot be changed.
• D.You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

Comment: *

Name: *

Email: *

Verification: *

Which four view modes are available in the Report Editor?

• A.Database View
• B.Report View
• C.Data Set View
• D.Design View
• E.Layout View
• F.Graphical View

Comment: *

Name: *

Email: *

Verification: *

Which two statements are true about a disposition?

• A.It can be linked to categories.
• B.It can be linked to products.
• C.It can be made visible on the Customer Portal.
• D.It can be set to a maximum depth of three in hierarchy levels.
• E.It helps to identify the root cause of an incident.

Comment: *

Name: *

Email: *

Verification: *