Your customer wants to measure agent performance based on feedback from their end users. If the end users provide negative feedback, their incidents need to be reopened automatically. Which three tasks will fulfill these requirements?

• A.Create a new queue for unhappy customers.
• B.Create a transactional survey.
• C.Schedule a survey to run on a daily basis.
• D.Set an incident business rule to send the survey
• E.Create a report of survey responses.
• F.Assign a score to the survey questions and set the status field based on the value

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Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

• A.f1, f2, f4, f3, f5
• B.f1, f2, f5, f3, f4
• C.f2, f5, f1, f3, f4
• D.f2, f5, f3, f1, f4
• E.f5, f2, f3, f4, f1

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A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?

• A.The hash value during import doesn't match the hash declared at the end of the rile.
• B.Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
• C.Check if the exported file was generated by a product version that is older than the existing product version.
• D.The Browser User Interface (BUI) workspace is not using the standard workspace.

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Your customer wants to display customized branding information in the login window. Which two options can be used?

• A.Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
• B.Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
• C.Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
• D.Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

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In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

• A.Removing fields in the workspaces
• B.Creating multiple workspaces per business function and assigning to different profiles
• C.Placing objects on different tabs and splitting the loading across multiple tabs
• D.Utilizing workflows and splitting functionality into more than one workspace

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