Which setup sequence is used to give permissions to an individual to access an application?

• A.Navigation set > Profile > Staff Account
• B.Staff Account > Profile > Navigation set
• C.Profile > Navigation set > Staff Account
• D.None. No sequence is required.

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What must you set to enable the email channel?

• A.EGW_AUTO_CONT_CREATE
• B.EGW_UPDATE_BY_CREATE
• C.EGW_SECURE_UPDATE_ENABLED
• D.EGW_ENABLED
• E.EGW_SAVE_EMAIL_HEADERS

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Which two statements are true about generic objects?

• A.They can be used with standard objects.
• B.They automatically consider a package to consist of custom objects.
• C.They belong to a stand-alone class that is not derived from an RN object.
• D.They are used when working with custom objects only.
• E.They require the type of data to be set dynamically.

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In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

• A.by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
• B.by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
• C.by configuring settings at the time of creation of the custom object
• D.by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions

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You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

• A.Fixing the chat workspace
• B.Requesting Chat from File > Options > View Options
• C.Configuring advanced routing
• D.Clicking Request Chat on the Live Media bar
• E.Deselecting the Pull Chat check box in the agent's profile

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