You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

• A.You can generate tasks for the SR object from the workflow.
• B.You must make the changes using the Page Composer tool.
• C.You can send an e-mail notification to specified recipients.
• D.You can define the workflow to run when certain fields of the SR object are changed.
• E.You will be required to code any new workflow actions in Groovy.
• F.You can modify the workflow to update field values within the SR object.

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Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

• A.It requires proper permissions to use the tools and additional permissions to edit the desired object.
• B.It allows edits to dashboard pages.
• C.It requires the use of a sandbox to modify the fields associated with standard and custom objects.
• D.In includes a preview option for all standard and custom object pages.

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Select three correct limits and restrictions when importing data from a file.

• A.Both create and update operations are available for imported records.
• B.If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
• C.The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
• D.By default, the import starts immediately after it is activated.
• E.Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

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What three things should you do once you have established a global default coverage?

• A.Create an ESS job to Aggregate Service Requests.
• B.Use Application Composer to configure warning emails about milestone compliance events.
• C.Create an ESS job to Monitor Service Request Milestones.
• D.Use Application Composer to include milestones on the Service Request Layout if desired.

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Which four statements are correct about hotkeys for Action Commands?

• A.They allow a user to escalate a service request.
• B.They allow a user to forward a service request.
• C.They allow a user to copy a service request.
• D.They can all be modified.
• E.They have default values.
• F.They can be assigned to a custom action script.

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