Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

• A.Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
• B.Milestones are customizable by an administrator to include any number of organization-specific milestone types.
• C.Milestones are actions on a service request (SR) that must be completed by a specific time.
• D.Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
• E.Milestones are commitments to handle SRs within certain timelines.

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You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

• A.Disable the anonymous access option in your DCS application.
• B.Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
• C.Configure the self-registrations to restrict registration to only existing Contacts.
• D.Configure your self-registrations so that they are automatically approved.

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What is the main function of the Data Security Policies?

• A.defines the data a particular user can see and/or modify
• B.defines the privileges and roles a particular user can have
• C.defines the actions a particular user can do
• D.defines the views or functionalities the user can access
• E.defines the views the application can access

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Which option describes the automated page presentation for incoming calls?

• A.a feature that displays a detailed caller profile based on your customer's country when you answer your phone
• B.a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
• C.a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
• D.a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

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What should you do to enable Password Reset in Digital Customer Service (DCS)?

• A.Obtain the Change Password Link and add it to your DCS page.
• B.Add the Password Reset component to your DCS application.
• C.Instruct users that they can only change their password by chatting with an agent.
• D.Enable the "Password Reset" option in the User Administration component.

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