Which four actions does the REST API for Service Requests (SRs) allow?

• A.Update SR assignee
• B.Update SR milestone
• C.Delete SR by SR title
• D.Delete SR by SR number
• E.Create SR

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Which two options are true about role synchronization for Digital Customer Service (DCS)?

• A.is real time
• B.is required for every DCS instance
• C.enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
• D.also synchronizes userIDs and passwords between DCS and Engagement Cloud

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Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

• A.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
• B.In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
• C.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
• D.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

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You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

• A.Time Period
• B.Duration
• C.Available
• D.Start/Stop
• E.Interval

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Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

• A.UI components
• B.Themes
• C.Object workflows
• D.Templates
• E.Object triggers
• F.Business objects
• G.Languages
• H.Pages

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