Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

• A.You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
• B.You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
• C.You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
• D.You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

Comment: *

Name: *

Email: *

Verification: *

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

• A.Modify the original base locales of the articles to match the target language.
• B.Enable new locales for the languages to be used and provision designated users to translate the articles.
• C.Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
• D.Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

Comment: *

Name: *

Email: *

Verification: *

Which option describes the automated page presentation for incoming calls?

• A.a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
• B.a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
• C.a feature that displays a detailed caller profile based on your customer's country when you answer your phone
• D.a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

Comment: *

Name: *

Email: *

Verification: *

Select the correct procedure to enable the Audit History tab for Service Requests.

• A.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
• B.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
• C.Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
• D.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

Comment: *

Name: *

Email: *

Verification: *

You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

• A.Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
• B.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
• C.Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
• D.Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
• E.Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
• F.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.

Comment: *

Name: *

Email: *

Verification: *