You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

• A.Duration
• B.Start/Stop
• C.Available
• D.Interval
• E.Time Period

Comment: *

Name: *

Email: *

Verification: *

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

• A.Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
• B.The configured frequency to retrieve emails is too long.
• C.An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
• D.Incoming messages have a custom filter.

Comment: *

Name: *

Email: *

Verification: *

If you want to disable the ability to delete activities for all users, what action should you perform?

• A.Remove the users of the roles who have the "delete activities" access.
• B.Remove the "delete activities" role from all the users who have this role.
• C.Remove the "delete activities" privilege from all the roles for users who have this access.
• D.Remove the "delete activities" button from all pages used by the users who have this access.

Comment: *

Name: *

Email: *

Verification: *

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

• A.It enables anonymous users to search the DCS knowledge base.
• B.It does not require matching passwords between Engagement Cloud and DCS.
• C.It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
• D.It is configured exclusively via the Engagement Cloud Security Console.

Comment: *

Name: *

Email: *

Verification: *

Which two options are true about role synchronization for Digital Customer Service (DCS)?

• A.is real time
• B.is required for every DCS instance
• C.enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
• D.also synchronizes userIDs and passwords between DCS and Engagement Cloud

Comment: *

Name: *

Email: *

Verification: *