Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

• A.Manage Service Request Queue
• B.Manage Service Request Resolutions
• C.Manage Service Request Severities
• D.Manage Service Request Categories
• E.Manage Service Request Status Values
• F.Manage Service Request Products

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Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

• A.Milestones are customizable by an administrator to include any number of organization-specific milestone types.
• B.Milestones are commitments to handle SRs within certain timelines.
• C.Milestones are actions on a service request (SR) that must be completed by a specific time.
• D.Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
• E.Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

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Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

• A.Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
• B.Do not choose any optional criteria columns.
• C.Choose all optional result columns.
• D.Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

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Which four actions does the REST API for Service Requests (SRs) allow?

• A.Delete SR by SR number
• B.Create SR
• C.Update SR milestone
• D.Delete SR by SR title
• E.Update SR assignee

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Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

• A.The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
• B.The batch job for recommendations has not been executed.
• C.The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
• D.The profile CSO_ENABLE_SVC_KMHOME is set to Y.
• E.The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

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