A key component of the business analysts role during acceptance testing is to:

• A.delegate execution of acceptance testing and defect identification to users.
• B.execute all acceptance tests on behalf of the user community.
• C.assist the quality assurance department by defining acceptance cntena.
• D.act as a resource only when users encounter difficulties while performing tests.

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A business analyst assigned to review test output for a project realizes that an approved requirement has been missed. Which technique could the business analyst have used to ensure that requirements were delivered as stated?

• A.Use cased
• B.Traceability matrix
• C.Requirements management plan
• D.Work breakdown structure

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A business analysl is working on a project to implement a new call management system for a help desk. They expected the average time interval to answer a call to decrease over time, but the interval has increased instead.
Which technique should the business analyst use to investigate the problem?

• A.Root cause analysis
• B.Process modeling
• C.Observation
• D.Interviews

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Which of the following tools will help facilitate the decision-making process when stakeholders do not agree on the value of an initiative?

• A.Feasibility analysis
• B.Force-field analysis
• C.Gap analysis
• D.PEST analysis

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A business analyst is working on a project to update the user interface for a legacy procurement system. An end user raises concerns that the new solution will not support their core business processes.
How could the business analyst address the end user's concerns about the new interface?

• A.Develop a use case package to support the user interface.
• B.Document the business data objects using an entity relationship diagram.
• C.Consult the stakeholder register to evaluate if the user has authority to influence the project.
• D.Develop a prototype to gather functional requirements.

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