Contact information changes must not alter or interrupt the primary flow of the case. Which option meets the needs of this requirement?
Response:

• A.Add an optional action to the case workflow.
• B.Add an alternate stage to the case life cycle.
• C.Add an assignment to the case life cycle.
• D.Add a stage with a start condition to the case workflow.

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Which of the following is a best practice for more effective User Interface (UI) and Flow elaboration and drafting sessions?
Response:

• A.Elaborate upon draft flows and UI simultaneously
• B.Elaborate whichever one is more complex first
• C.Elaborate upon the draft UI first, then flow drafts
• D.Elaborate upon draft flows first, then draft the UI

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Which is a benefit of using multi-step forms?
Response:

• A.Helps you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step
• B.Provides an easy way to add a step that is preconfigured with functionality, such as sending an email, to a process
• C.Provides a way to add an assignment that is preconfigured with one or more actions a user can take to a process
• D.Helps a single user complete complex tasks by presenting multiple screens in a logical sequence

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Select the use case that requires an integration by using robotic process automation (RPA).
Response:

• A.An online ordering application submits credit card information to a payment processor through a web service.
• B.A service management application lists paint options sourced from a Pega Platform data object.
• C.A drug trial management application submits trial data to a protected system through a secure connection.
• D.An order management application updates a customer profile in a legacy system that lacks an exposed API.

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Rulesets are primarily used _____________.
(Choose two.)
Response:

• A.to facilitate the migration of rules from one system to another
• B.to define and configure an application
• C.to support the creation of multiple versions of rules in an application
• D.to specify the reusability of a rule

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