When routing to a Work Queue, an assignment remains in the queue until it is selected by an operator. When selected, the case_____________. (Choose One)

• A.is moved to the operator's worklist awaiting action
• B.is transferred to the next available operator's worklist
• C.is moved to the next queue by the operator's action
• D.remains in the queue until the operator commits an action

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You are configuring a Confirm and Pay view that includes a payment type selection list. The following image shows the Credit Card Type selection list. One of the payment options is PayPal. Paypal requires users to confirm order details on the PayPal website. How do you configure the link to PayPal to display only when users select PayPal as their payment option ?

• A.Configure the visiblity based on a required when condition
• B.Configure a visible when condition expression for the PayPal link contro
• C.Configure a disable when condition on the PayPal link property
• D.Configure the PayPal link property to be visible when it is not blank

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A customer refund case type requires an auditor to receive an email if the refund is greater than twice the price of the item.
Which participant role do you select to configure this requirement?

• A.Interested individual
• B.Work queue
• C.Owner
• D.Customer

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You have a requirement to add a bank checking account number field to a view. Routing numbers must contain nine digits. How would you configure the field to support this requirement? (Choose One)

• A.Use a decimal property type and make the field required.
• B.Use an edit validate rule that validates the routing number pattern.
• C.Set the minimum and maximum values to 9 in a text field.
• D.In an edit validate rule, configure a function to test for a routing number pattern.

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Which of the following is a good example of a process improvement?
Response:

• A.Reduce a process to under 15 steps by combining three steps performed by two different people into one assignment.
• B.Automate a decision to determine whether or not an auto insurance claim represents a total loss.
• C.Automatically route an assignment to a workbasket to allow the first-available claims adjuster to work on each claim.
• D.Add a service level to an assignment to ensure that an adjuster reviews each claim and sets up and appointment within three days.

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