The service level provides a four-hour initial delay. If the case urgency is set to 10 and the case reatches the assignment at 9 A.M. Monday, what is the assignmenturgency at noon Wednesday ?

• A.50
• B.80
• C.100
• D.60

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When defining a new case type, the best course of action is to:
Response:

• A.Identify processes, then add stages, and then add steps
• B.Identify processes, then steps, and then stages
• C.Identify steps and their processes, then add stages to reference the steps
• D.Identify stages, then add steps, and then define processes

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You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.

The requirement changes to allow the parent case to continue before the child cases resolve.
How do you configure the Wait steps forthis requirement?

• A.Configure the Wait step so that only one child case must resolve before the parent case can continue.
• B.Configure the Wait step to continue the parent case when the child cases reaches audit or approval.
• C.Configure the Wait step to continue the parent case when the child cases reach the payment pending review status.
• D.Configure the Wait step so users can choose to continue the parent case process regardless of child case status.

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Given this high-level view of a health assessment process: the patient is triaged by the receiving nurse and vital statistics are entered in the patient log the patient log and the patient are reviewed by the attending physician if necessary, additional tests are ordered the diagnosis and treatment plan are established Which step should be implemented as a subcase?
Response:

• A.the patient log and the patient are reviewed by the attending physician
• B.the diagnosis and treatment plan are established
• C.the patient is triaged by the receiving nurse and vital statistics are entered in the patient log
• D.If necessary, additional tests are ordered

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In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.
Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?

• A.Add anoptional action to the case workflow.
• B.Add an assignment to the case life cycle.
• C.Add a stage with a start condition to the case workflow.
• D.Add an alternate stage to the case life cycle.

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