A Customer requests roadside assistance. The insurance company creates an Assistance Request case and this results in a creation of a Service Request case which is assigned to a Service provider.
Which configuration is the best practice to copy all customer information from the Assistance Request case to the Service Request case?
Response:

• A.Use a Declare Expression.
• B.Use Case Calculations.
• C.Use a Data Transform.
• D.Use Data Propagation.

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In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case. Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?
Response:

• A.Add an assignment to the case life cycle.
• B.Add an optional action to the case workflow.
• C.Add an alternate stage to the case life cycle.
• D.Add a stage with a start condition to the case workflow.

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What two items should a developer configure before delegating a rule?(Choose Two)

• A.An Access Role that has access to the production ruleset
• B.An Access Group that has access to the production ruleset
• C.An unlocked ruleset added to the Application rule as a production ruleset
• D.A separate Operator ID that has access to the delegated rules

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A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved. Select the case type relationship that satisfies the requirement.
Response:

• A.Make credit check a spin-off case of credit card request.
• B.Make credit check a child case of credit card request.
• C.Make both loan request and credit check top cases.
• D.Make credit card request a child case of credit check.

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A customer refund case type requires an auditor to receive an email if the refund is greater than twice the price of the item.
Which participant role do you select to configure this requirement?

• A.Interested individual
• B.Owner
• C.Work queue
• D.Customer

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