In App Studio, when is the earliest opportunity to configure a user view for a step in a case life cycle?

• A.You can configure the user view for a step before you start creating the case life cycle
• B.You can configure the user view for a step after you create the entire case life cycle
• C.You can configure the user view for a step you add that step to the case life cycle
• D.You can configure the user view for a step any time after you configure the pick list data types

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In a help desk application, you have the following requirement: The Customer Support Representative must response to a help desk ticket within 4 hour after a customer submits a ticket. Where do you configure the service level to meet this requirement?
Response:

• A.The stage
• B.The process
• C.The case type
• D.The step

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A home loan application requires application the legal team manager and the Finance team manager.
The Legal team manager must approve before the Finance team manager. How do you configure this requirement?
Response:

• A.Create an approval process for each manager in parallel.
• B.Apply business logic to route a single assignment in the correct order.
• C.Create an approval step with cascading approval.
• D.Route an assignment to a work queue where both roles have access.

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You have a requirement to add a bank routing number field to a view. Routing numbers must contain nine digits. How would you configure the field to support this requirement?
Response:

• A.Use an edit validate rule that validates the routing number pattern.
• B.In edit validate rule, configure a function to test for a routing number pattern.
• C.Use a decimal property type and make the field required.
• D.Set the minimum and maximum values to 9 in a text field.

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Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership.
If the member chooses to make changes, a case ID is assigned to the request. Which two configurations, when applied in combination, achieve this behavior?
(Choose Two)
Response:

• A.Configure the stage to resolve the case.
• B.Add a decision shape to the process.
• C.Configure the case type to create temporary cases.
• D.Add a Persist case step to the case life cycle.

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