How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

• A.Apply an urgency value to the goal interval.
• B.Apply an urgency value to the deadline interval.
• C.Adjust the default assignment urgency value.
• D.Add an escalation action to the goal interval.

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An airline has the following requirement:
A passenger requiring a service animalmust document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a serviceanimal.
How do you configure the case life cycle to meet this requirement?

• A.Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
• B.Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.
• C.Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
• D.Create a child case for service animalaccommodation to automatically resolve unless the passenger requires the accommodation.

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What three questions should you answer to create effective correspondence ? (Choose Three) Who is the user that receives the correspondance ?

• A.Which email server should the correspondance use ?
• B.How often should you send correspondance ?
• C.When does the correspondance need to be sent
• D.How will the correspondance be sent ?

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Which two of the following options is true about Directly Capture Objectives (DCO)?
(Choose Two)
Response:

• A.The integration designer is an example of a visualization tool used in DCO.
• B.DCO is only used for the documentation of user stories during the build phase.
• C.DCO is a methodology that ensures collaboration with the business and IT.
• D.DCO is used during the Prepare phase to confirm and validate the three pillars of the microjourney.

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Which two of the following scenarios are good candidates for rule delegation?
(Choose Two)
Response:

• A.Business policies controlled by regularity compliance
• B.Content of an entail confirming a customer submission
• C.Password validation standards
• D.The service level on expense reports

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