A life insurance company satellite office in various countries. Each satellite office has its own queue.
Company policy require that life insurance underwriting is assignment to office based on the resident of the policy owner. Which routing approach supports this requirement?

• A.Route the assignment to the correct work queue using an authority matrix.
• B.Route the assignment to the correct work queue using skill-based routing.
• C.Route the assignment to a specific underwrite based on business logic.
• D.Route the assignment to the correct work queue bawd on business logic.

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A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base.
What approach maximizes reuse and maintainability?

• A.Place the updated rules into a new ruleset and include the new ruleset in a new application.
• B.Place the updated rules into a new ruleset and include the new ruleset in a new version of the application.
• C.Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.
• D.Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.

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Which two dependencies do you directly enforce with a Wait step? (Choose Two)

• A.Pausing a case until a user submits a specified value
• B.Pausing a case until a new child case is created
• C.Pausing a case until a predetermined time expires
• D.Pausing a case until another case reaches a specified status

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You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the manager's employees and their hire dates. How do you support this request?

• A.Group the manager column
• B.Sort the manager column
• C.Filter the manager column
• D.Summarize the manager column

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A report contains columns for Customer, Billing Cycle, Credit Card, and Expiration Date. A manager requests that the report show only those customers who meet the following conditions:
* The customer is on a monthly billing cycle
* The credit card is either MoreCash or Vista
* The credit card expires within 60 days
Which set of filtering conditions returns a report with the desired data?

• A.Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle is not quarterly AND Expiration Date is less than 60 days
• B.Credit Card equals MoreCash or Vista, Billing Cycle equals monthly, and Expiration Date equals next
  60 days
• C.Credit Card equals MoreCash AND Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date is 60 days greater than today
• D.Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date equals next 60 days.

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