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Peoplecert Certification
ITILFNDv5 Exam
Peoplecert.ITILFNDv5.v2026-09-03.q50 Dumps

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Question 1

Which element of the operating model refers to third parties contributing to value creation activities?

A.Partners and suppliers
B.Value streams and processes
C.Value chain
D.Organizations and people

Correct Answer: A

The operating model element that refers to third parties contributing to value creation activities is partners and suppliers, as it describes how external organizations support the service provider through goods, services, and expertise to help create and deliver value.

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Question 2

How do ITIL practice guides benefit organizations managing digital products and services?

A.By prescribing mandatory tools and technologies for service management
B.By separating product management guidance from service management guidance
C.By supporting organizations in developing product and service management capabilities
D.By defining a fixed maturity level that organizations must achieve

Correct Answer: C

ITIL practice guides benefit organizations by supporting the development of product and service management capabilities, so option C is correct. The guides provide practical, structured guidance for specific management areas and help organizations understand how to perform work effectively in context. They do not prescribe one mandatory technology stack or force all organizations into a single maturity target. ITIL also does not separate product and service management as isolated disciplines; instead, it integrates them through the lifecycle model and the value system. The practice guides help teams understand workflows, roles, measures, interfaces with other practices, and considerations across the Four Dimensions. This makes them useful for building real organizational capability, not just passing exams. Their value lies in practical adaptation and capability improvement across a wide range of management areas.

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Question 3

Which activity ensures that new or changes products are seamlessly introduced in the live environment?

A.Build
B.Transition
C.Deliver
D.Operate

Correct Answer: B

Transition is the activity that ensures new or changed products are introduced into the live environment in a controlled and seamless way, so option B is correct. In ITIL, transition bridges development and live operation. It includes planning releases, validating readiness, deploying changes, minimizing disruption, and confirming that the new or changed product can operate effectively in its target environment. Build focuses on creating or modifying solution components.
Deliver is concerned with providing services to users. Operate is about maintaining and monitoring live products and systems. Transition is essential because even a well-designed and well-built product can fail if it is introduced poorly. ITIL therefore treats transition as a distinct lifecycle activity that protects service quality, reduces risk, and supports smooth adoption of changes by both technical teams and service consumers.

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Question 4

Which dimension of product and service management addresses data and technologies used in digital product and services?

A.Partners and suppliers
B.Value streams and processes
C.Organizations and people
D.Information and technology

Correct Answer: D

Information and technology is the dimension that addresses the data and technologies used in digital products and services, so option D is correct. ITIL explains that this dimension includes applications, infrastructure, tools, automation, analytics, AI, monitoring, communication systems, and the management of data, information, and knowledge. It also includes concerns such as data quality, access, governance, security, and technology capability. This dimension is central in digital product and service management because technology not only supports service delivery, but often forms the core of the product itself. Partners and suppliers covers external organizations, organizations and people covers structure and skills, and value streams and processes covers workflows. Therefore, when the focus is specifically on data and technological enablement, the correct ITIL dimension is information and technology.

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Question 5

Which of the following BEST describes an outcome in a service relationship?

A.A result achieved by a stakeholder through the use of at least one output
B.A tangible or intangible deliverable created during a service activity
C.A specific task completed by the service provider as part of service delivery
D.A software product provided to the consumer by the service provider

Correct Answer: A

An outcome in a service relationship is a result achieved by a stakeholder through the use of one or more outputs, representing the value realized from the service rather than the deliverables themselves.

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