Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

• A.Continuous Deployment
• B.Continuous Integration
• C.Continuous Delivery
• D.DevOps

Comment: *

Name: *

Email: *

Verification: *

A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

• A.Keep it simple and practical
• B.Focus on value
• C.Progress iteratively with feedback
• D.Collaborate and promote visibility

Comment: *

Name: *

Email: *

Verification: *

When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

• A.Organizations and people
• B.Information and technology
• C.Partners and suppliers
• D.Value streams and processes

Comment: *

Name: *

Email: *

Verification: *

Which is an activity of the 'problem management' practice?

• A.Resolution of incidents in a time that meets customer expectations
• B.Prioritization of problems based on the risk that they pose
• C.Restoration of normal service operation as quickly as possible
• D.Authorization of changes to resolve the cause of problems

Comment: *

Name: *

Email: *

Verification: *

Why are management practices important for value chain activities?

• A.They define the organization's purpose and strategy
• B.They enable value chain activities by providing the required capabilities
• C.They ensure activities are performed in a fixed order
• D.They replace value chain activities with standardized processes

Comment: *

Name: *

Email: *

Verification: *