Which of the following are scenarios supported by SAP Cloud for Service?
There are 2 correct answers to this question.
Response:

• A.Vendor management
• B.Customer support
• C.Partner channel management
• D.Employee help desk

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Which of the following tasks can you perform using the fine-tuning activity for service processing?
There are 2 correct answers to this question.
Response:

• A.Disable the profanity check for outbound responds
• B.Create or delete custom channels
• C.Assign tickets to the last processor
• D.Manage business tasks for employee support

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What objects is used in SAP Multiresource Scheduling?
Please choose the correct answer.
Response:

• A.Internal order
• B.Service contract
• C.Service order
• D.Demand

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What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?
Please choose the correct answer.
Response:

• A.Determine service categories, Analyze incident categories, Determine key dates, Determine SLA
• B.Determine service categories, Analyze incident categories, Determine SLA, Determine key dates
• C.Analyze incident categories, Determine service categories, Determine SLA, Determine key dates
• D.Analyze incident categories, Determine service categories, Determine key dates, Determine SLA

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To which of the following entities must you assign the Phone Call work Center view to access the live activity pane for computer telephony integration (CTI)?
There are 2 correct answers to this question.
Response:

• A.Employee
• B.Organizational unit
• C.Business user
• D.Business role

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