Which of the following are functional capabilities of SAP Service Cloud?
There are 3 correct answers to this question.
Response:

• A.Integration with SAP Commerce for spare parts purchasing
• B.Solution search with integration to a knowledge base
• C.Automatic routing of tickets to agents based on availability
• D.Support for social collaboration across multiple channels
• E.Out-of-the-box reports for response times and handling times

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In which of the following objects do you see the Maintenance Plan work center view?
There are 3 correct answers to this question.
Response:

• A.Contact
• B.Installed base
• C.Registered product
• D.Customer
• E.Contract

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What can you use to control user privileges in SAP Cloud for Customer?
There are 3 correct answers to this question.
Response:

• A.Work center view
• B.Business user
• C.Business role
• D.Code list restrictions
• E.Business configuration

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Which work center can you request a production tenant from?
There are 2 correct answers to this question.
Response:

• A.Administrator work center
• B.Service Control work center
• C.Business Configuration work center
• D.Data Privacy Management work center

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Who can approve time reports so they can be released to CATS?
Please choose the correct answer.
Response:

• A.Territory owner
• B.Reporting line manager
• C.End customer
• D.Nominated delegate

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