Which business function in the account master will block the release of quotes to SAP S/4HANA?

• A.Sales support block
• B.Delivery block
• C.Credit limit check
• D.Prospect

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Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

• A.Usage of Delegates
• B.Assign Restriction Rules
• C.Configure Work Distribution Rules for Employees
• D.Activate Scoping Item Determination for Territory Owner in Transaction

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Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

• A.Report an incident in SAP Service Cloud and forward to the requester.
• B.Report an incident in SAP Service Cloud and forward to the provider.
• C.Write an e-mail to your implementation partner.
• D.Write a message to SAP via social media.

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Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A.External pricing
• B.Tickets
• C.Activities
• D.Contracts

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Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

• A.Visit planner
• B.Activity planner
• C.Workflow rule
• D.Activity list

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