Which data element is used to calculate the warranty start?

• A.Warranty reference date
• B.Warranty duration
• C.Service category
• D.Number of months

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Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

• A.Ticket
• B.Maintenance plan
• C.Visit
• D.Contract

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Which of the following options are possible for permissions?

• A.Unrestricted access rights override any restrictions you have defined.
• B.If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
• C.You can decide, per view, if the access rights should override any restrictions you have defined or not.
• D.Restricted access rights override any unrestricted access you have defined.

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You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

• A.One time, fixed
• B.One time. no condition, time and counter based
• C.Absolute, counter based
• D.One time, time and counter based

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Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A.Tickets
• B.Contracts
• C.Activities
• D.External pricing

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