Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.

• A.Define a template.
• B.Create a customer and assign an e-mail address.
• C.Set up an approval process.
• D.Activate Live Activity Configuration.

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Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

• A.Contract
• B.Maintenance plan
• C.Visit
• D.Ticket

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Which of the following options are possible for permissions?

• A.You can decide, per view, if the access rights should override any restrictions you have defined or not.
• B.If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
• C.Restricted access rights override any unrestricted access you have defined.
• D.Unrestricted access rights override any restrictions you have defined.

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Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?

• A.Employees
• B.Accounts
• C.Tickets or Service Call
• D.Products

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Which tool do you use to determine a service ticket processing team, based on conditions?

• A.SLA determination
  B -Ticket routing rule
• B.Data Workbench
• C.Delegation rules

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