Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

• A.Upsert
• B.Delete
• C.Insert
• D.Update

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Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.

• A.Channel type
• B.Mashup service
• C.Channel direction
• D.Notification type
• E.Ticket type

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What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.

• A.You will need to cleanse the legacy data.
• B.Data can be loaded or changed only once.
• C.The migration execution requires an approval from SAP Cloud Support.
• D.You will need to create an initial file based on predefined fields.

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When should you use the templates provided in the Data Workbench?

• A.When the Mass Change Account Data tool is used
• B.When there is unstructured legacy data
• C.When customer data needs to be loaded quickly
• D.When data volume is low

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Which objects can be used within ticket creation to automatically determine the registered product?

• A.Installed Base
• B.Installation Point
• C.Product
• D.Warranty

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