What are the components you typically capture in a customer journey map? Note: There are 3 correct Answers to this question.

• A.Mindset
• B.Touch Points
• C.Responsibilities
• D.Locations
• E.Actions

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What is BUILD THEN SHIR hope hypothesis was correct 1. very costly if wrong?
Note: There are 1 correct answers to this question.

• A.Advanced methodology
• B.Free methodology
• C.New methodology
• D.Old methodology

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Referring to the Blue Ocean Strategy, what are elements of the REICC technique? Note: There are 3 correct Answers to this question.

• A.Enhance
• B.Combine
• C.Increase
• D.Reduce
• E.Consume

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How do we become successful design thinkers? What is the first step?
Note: There are 1 correct answers to this question.

• A.Funky prototyping
• B.Being human
• C.Design
• D.Iterate ideation phase

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What is the goal of creating a "persona"? Note: There are 2 correct Answers to this question.

• A.To put a human face on otherwise abstract data about users
• B.To identify the pain points of the users and to develop empathy
• C.To build a common ground within the team on an emotional level
• D.To identify extreme users and understand their needs

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