I can merge 3 records at a time in SFDC to clean up dupe.

• A.True
• B.False

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Which of the following are options when transferring accounts (Multiple correct answers)

• A.Transfer closed opportunities
• B.Transfer open cases
• C.Transfer custom objects
• D.Transfer open opportunities
• E.Keep Account Teams
• F.Transfer closed cases

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Running User concept in Dashboard allows users to view Data which normally they can not view?

• A.True
• B.False

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How does an agent submit an article for publishing? Choose 3 answers:

• A.Re-assign an article to the publishing queue
• B.Promote an Answer for consideration
• C.Publish at-will, with "Manage Articles" profile permission
• D.Submit an article upon closing a case
• E.Publish an article to the solution category

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What other permissions does the "Manage Analytic Snapshots" permission require (Select all that apply).

• A.Manage All Data
• B.View Setup and Configuration
• C.Run Reports
• D.Schedule Dashboards

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