You delete the Custom Field Region. All data related to Region will also be deleted.

• A.False
• B.True

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The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response Include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirements?

• A.Assignment Rules
• B.Email Alerts
• C.Knowledge Articles
• D.Auto-Response Rules

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If you change the data type of any custom field used for lead conversion, that lead field mapping will be deleted:

• A.True
• B.False

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If a user’s profile contains log in hour restrictions which of the following time zones is used to calculate the hours they have access to Salesforce.com CRM?

• A.Time zone set in the user's profile
• B.User's time zone
• C.Organization wide default time zone

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What level of access can be set when sharing a document folder with users? (2 answers)

• A.Read/write/create/delete
• B.Read/write
• C.Read-only
• D.Read/write/create

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