Report charting is only available for:

• A.Tabular, Summary and Matrix Reports
• B.Summary and Matrix reports
• C.Tabular and Summary Reports
• D.Tabular and Matrix reports.

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Fill in the blank.
Define the Summary Report.

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What steps are part of the process to enable Multi-Currency in an organization?

• A.Create a Sandbox
• B.Contact salesforce.com to enable multiple currencies
• C.Enable Advanced Currency Management
• D.Choose a default currency

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Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?

• A.Assignment Rules
• B.Workflow Rules
• C.Case Rules
• D.Escalation Rules

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A marketing user has received a file of leads to import into Salesforce. Which tool can be used to avoid duplicate lead records7

• A.Merge leads function
• B.Data loader
• C.Data Import Wizard
• D.Validation rules

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