An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts.
Which approach should the Agentforce Specialist recommend to achieve this use case?

• A.Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.
• B.Fine-Tune the standard foundational model due to the complexity of the data.
• C.Deploy UC's own custom foundational model on this data first.

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Universal Containers' service team wants to customize the standard case summary response from Agentforce.
What should the Agentforce Specialist do to achieve this?

• A.Create a custom Record Summary prompt template for the Case object.
• B.Summarize the Case with a standard Agent action.
• C.Customize the standard Record Summary template for the Case object.

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The Agentforce Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein's Trust Layer.
Which steps should the Agentforce Specialist take upon modifying the masked fields?

• A.Turn off the Einstein Trust Layer and turn it on again.
• B.Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response
• C.Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.

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Universal Containers (UC) wants to enable its sales team to use AI to suggest recommended products from its catalog. Which type of prompt template should UC use?

• A.Record summary prompt template
• B.Email generation prompt template
• C.Flex prompt template

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Universal Containers is very concerned about security compliance and wants to understand:
Which prompt text is sent to the large language model (LLM)
* How it is masked
* The masked response
What should the Agentforce Specialist recommend?

• A.Ingest the Einstein Shield Event logs into CRM Analytics.
• B.Review the debug logs of the running user.
• C.Enable audit trail in the Einstein Trust Layer.

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