Instant Access Salesforce.Agentforce-Specialist.v2026-07-22.q146 Actual Practice Test Engine for Free (Page 25)

Question 116

Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.
How should An Agentforce apply the power of conversational AI to this use case?

A.Create a Flex prompt template in Prompt Builder.
B.Create a custom copilot action which calls a flow.
C.Configure the Integration Flow Standard Action in Agent.

Question 117

Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?

A.Secure Data Retrieval and Grounding
B.Data Masking
C.Prompt Defense

Question 118

Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company ' s Salesforce Knowledge articles. What is the likely issue?

A.The Agentforce Service Agent user is not assigned the correct Agent Type License.
B.The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.
C.The Agentforce Service Agent user was not given the Allow View Knowledge permission set.

Correct Answer: C

Universal Containers (UC) has deployed an Agentforce Service Agent on its website, but it's failing to provide answers from Salesforce Knowledge articles. Let's troubleshoot the issue.
Option A: The Agentforce Service Agent user is not assigned the correct Agent Type License.There's no " Agent Type License " in Salesforce-agent functionality is tied to Agentforce licenses (e.g., Service Agent license) and permissions. Licensing affects feature access broadly, but the specific issue of not retrieving Knowledge suggests a permission problem, not a license type, making this incorrect.
Option B: The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.No " standard Agent Knowledge profile " exists. The Agentforce Service Agent runs under a system user (e.g., " Agentforce Agent User " ) with a custom profile or permission sets. Profile creation isn't the issue-access permissions are, making this incorrect.
Option C: The Agentforce Service Agent user was not given the Allow View Knowledge permission set.The Agentforce Service Agent user requires read access to Knowledge articles to ground responses. The " Allow View Knowledge " permission (typically via the " Salesforce Knowledge User " license or a permission set like " Agentforce Service Permissions " ) enables this. If missing, the agent can't access Knowledge, even if articles are indexed, causing the reported failure. This is a common setup oversight and the likely issue, making it the correct answer.
Why Option C is Correct:
Lack of Knowledge access permissions for the Agentforce Service Agent user directly prevents retrieval of article content, aligning with the symptoms and Salesforce security requirements.
References:
Salesforce Agentforce Documentation: Service Agent Setup > Permissions - Requires Knowledge access.
Trailhead: Set Up Agentforce Service Agents - Lists " Allow View Knowledge " need.
Salesforce Help: Knowledge in Agentforce - Confirms permission necessity.

Question 119

Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?

A.Agentforce does not have the permission to delete the user's records.
B.Agentforce Delete Record Action permission is not associated to the user.
C.Agentforce does not have a standard Delete Record action.

Question 120

Universal Containers' service team wants to customize the standard case summary response from Agentforce.
What should the Agentforce Specialist do to achieve this?

A.Create a custom Record Summary prompt template for the Case object.
B.Summarize the Case with a standard Agent action.
C.Customize the standard Record Summary template for the Case object.

Question 116

Question 117

Question 118

Question 119

Question 120

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