Universal Containers is deploying a new customer service agent using Agent Script. The Agentforce Specialist needs to update conversational state, navigate between different subagents formerly known as topics, and hand off conversations to a human agent when necessary. To minimize technical debt, the Agentforce Specialist wants to implement these capabilities without building any custom backend code.
Which statement correctly describes how the Agentforce Specialist can implement these specific requirements?

• A.The Agentforce Specialist can use @utils.setVariables, @utils.transition, and @utils.escalate directly.
• B.The Agentforce Specialist can use most utilities directly, but @utils.escalate requires a custom Apex class to define the escalation queue.
• C.The Agentforce Specialist can use most utilities out of the box, but @utils.transition requires a flow to define the target subagent at runtime.

Comment: *

Name: *

Email: *

Verification: *