What are two ways a question can be escalated to a case?
Choose 2 answers

• A.Automatically via process Builder by meeting specified criteria
• B.Automatically via Case Assignment Rules
• C.Manually by users commenting ''Escalate''
• D.Manually by a moderator selecting ''Escalate to Case'' in the Feed

Comment: *

Name: *

Email: *

Verification: *

Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

• A.Create a peer-to-peer forum using Self Service template.
• B.Create a self service community using Customer Service template.
• C.Create a smart queue router using Service Cloud template.
• D.Create virtual support agents using Chat Bot template.

Comment: *

Name: *

Email: *

Verification: *

Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren't' able to see records owned by their peers and subordinates.
What should be done to resolve the issue?

• A.A sharing Rule needs to be created.
• B.Retail managers need to be given super User access.
• C.A Sharing Set needs to be created.
• D.Retail managers needs to be put in the execute role in the Role Hierarchy

Comment: *

Name: *

Email: *

Verification: *

Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?

• A.In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.
• B.In order to leverage organizational structure, the HR help app must be created in the main org.
• C.HR user profile is only available in Employee Cloud with Employee permission set license.
• D.HR user profile is only available in Enterprise and Performance Editions with HR permission set license.

Comment: *

Name: *

Email: *

Verification: *

Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?

• A.In Salesforce Setup, type "support settings" in the quick find box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.
• B.In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available".
• C.Use the Developer Console to add code to allow for autocomplete functionality.
• D.In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".

Comment: *

Name: *

Email: *

Verification: *