Question 51
Universal Containers (UC) has multiple orgs with Sales and Service Cloud implementation to support different lines of business. UC is planning to consolidate Salesforce orgs to benefit from a 360-degree view of the customer based on revenue, support requests, and contracts.
What should an Architect recommend?
Question 52
The director of customer service at Northern Trail Outfitters (NTO) wants to capture and trend specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad-hoc manner using an external analytics system. The events that are of interest are:
A customer has initiated a product exchange via a Case A customer service rep clicks on the "Authorize Exchange Product" menu item on the Case A customer has initiated a subscription cancellation via a Case A customer service rep clicks on the "Initiate Refund" menu item on the Case Which two solutions will meet these business requirements?
Choose 2 answers
Question 53
Universal Containers wants to gather information from a third-party application to update shipping information for an order inside Salesforce. A salesperson could trigger an update and the user interface would refresh with the current status.
Which are two recommended options for this when utilizing a Remote Process Invocation-Request and Reply pattern?
Question 54
What should an Architect recommend to ensure all integrations to the Northern Trail Outfitters company portal use SSL mutual authentication?
Question 55
Universal Containers requires Salesforce to send expense data to an accounting system. Each user has their own username/password credential to access the account system via integration.
What is a recommended option for an integration approach from a security perspective?
