Question 1
Universal Containers acquires several companies and decides to consolidate all customer service systems used by the acquired companies into one Salesforce Service Cloud. They decide to use an ETL to extract service requests from various systems, apply appropriate transformations, and load cases into Salesforce. Different requests captured by different customer service systems could belong to common accounts in Salesforce, so care must be taken to avoid creating duplicate accounts. Which two API options should be considered to load cases into Salesforce that would be safe from record -locking issues? Choose 2 answers
Question 2
Northern Trail Outfitters has a registration system that is used for workshops offered at its conferences.
Attendees use a Salesforce community to register for workshops, but the scheduling system manages workshop availability based on room capacity. It isexpected that there will be a big surge of requests for workshop reservations when the conference schedule goes live.
Which integration pattern should be used to manage the influx in registrations?
Question 3
Universal Containers is currently doing User Acceptance Testing for small changes in a Developer sandbox.
Users are complaining that allow release to production, some functionality is broken and performance is often negatively impacted.
What is causing these complaints?
Question 4
An enterprise architect has requested the Salesforce Integration architect to review the following (see diagram
& description) and provide recommendations after carefully considering all constraints of the enterprise systems and Salesforce platform limits.
* About 3,000 phone sales agents use a Salesforce Lightning UI concurrently to check eligibility of a customer for a qualifying offer.
* There are multiple eligibility systems that provides this service and are hosted externally. However, their current response times could take up to 90 seconds to process and return (there are discussions to reduce the response times in future, but no commitments are made).
* These eligibility systems can be accessed through APIs orchestratedvia ESB (MuleSoft).
* All requests from Salesforce will have to traverse through customer's API Gateway layer and the API Gateway imposes a constraint of timing out requests after 9 seconds.
Which three recommendations should be made?
Choose 3 answers
Question 5
Northern Trail Outfitters (NTO) use Salesforce to track leads, opportunities, and to capture order details.
However, Salesforce isn't the system that holds or processes orders. After the order details are captured in Salesforce, an order must be created in the remote system, which manages the orders lifecylce. The Integration Architect for the project is recommending a remote system that will subscribe to the platform event defined in Salesforce.
Which integration pattern should be used for this business use case?