Instant Access Salesforce.Plat-Admn-201.v2026-07-31.q91 Actual Practice Test Engine for Free (Page 11)

Question 46

Cloud Kicks wants to make sure clients are getting the attention they need and cases are not sitting longer than the Service Level Agreement (SLA) it has with its clients. Which standard feature helps route cases to a Tier 2 team if they have not been addressed in a specific amount of time?

A.Milestone and Entitlements
B.Omni Channel Routing
C.Auto Response Rules
D.Escalation Rules

Question 47

Cloud Kicks has an administrator team that manages the org. The company has asked for a small subset of leadership users to have Modify All access, like the administrators have. How should the administrator team accomplish this?

A.Assign the standard Platform User profile to the leadership users and edit the permissions to Modify All access.
B.Assign the standard System Administrator profile to the leadership users that includes the Modify All access.
C.Assign the standard User profile to the leadership users and add a custom permission set with Modify All access.
D.Clone the standard User profile to the leadership users and assign a Modify All role to grant access.

Question 48

A Platform Administrator is adding a new topic to an agent. What is best practice for topic instructions? 70

A.Write the instructions generically to allow the agent maximum flexibility in its reasoning.
B.Include an extended list of example user questions so the agent can learn from patterns.
C.Keep instructions as minimal as possible to reduce agent latency.
D.Add business-specific language rather than plain language.

Question 49

Which task is especially suited for Agentforce?

A.Single-step predefined processes
B.Static document generation
C.Multi-step processes that need adaption to change
D.Tasks without decision-making

Question 50