A sales team is having difficulty understanding which stage their opportunity is in and what the company sales process requires of them in that stage. Which feature should a Platform Administrator implement to help the sales team quickly determine where they are in the sales process and what is required of them?

• A.Reports & Dashboards
• B.Opportunity Sales Path
• C.Big Deal Alerts
• D.List Views

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A Platform Administrator needs to create a new prompt template to automatically summarize customer cases for a sales team. The administrator wants to dynamically populate the response with data from the case record. What should the administrator use to display real Salesforce data in an agent response from a prompt template?

• A.Flow
• B.Picklists
• C.Agent Instructions
• D.Merge Fields

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At Cloud Kicks, cases are being assigned a default Case Owner and showing a Created By and Last Modified By that is not expected. The company wants to change this to an integration user to alleviate confusion with the business. What should a Platform Administrator edit to change this in Salesforce?

• A.Process Automation Settings
• B.Debug Logs
• C.Support Processes
• D.Support Settings

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A user's profile can be controlled by which three settings? Choose 3 options.

• A.Record type assignment
• B.Assigned apps
• C.Locale settings
• D.Security at the field-level
• E.Feature license assignment

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Cloud Kicks has hired a new sales executive who wants to implement a document merge solution in Salesforce. How should a Platform Administrator implement this solution?

• A.Download the solution from AppExchange.
• B.Install a package from the Partner Portal.
• C.Create a managed package in AppExchange.
• D.Configure the package from Salesforce Setup.

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