What is an Agentforce use case in a sales organization?

• A.Generating cold calls
• B.Automating all marketing content
• C.Providing basic web bot chats
• D.Automating Lead Qualification

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In an approval process, what happens when a queue is selected as the approver?

• A.The queue requires unanimous approval from all of its members before the record is approved.
• B.Any member of the queue can approve or reject the record and the queue is treated as a single entity.
• C.Only the queue owner is notified about the approval request, not its members.
• D.The queue can only be used for objects that do not support individual user approvals.

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Northern Trail Outfitters (NTO) wants to ensure new Contacts are validated before they can be saved. If a user selects that the LeadSource picklist value is Other, NTO also wants to populate a custom text field called Source__c. Which validation rule should a Platform Administrator configure to meet this requirement?

• A.AND(LeadSource = 'Other', Source__c = '')
• B.AND(NOT(LeadSource = 'Other'), NOT(Source__c = ''))
• C.AND(ISPICKVAL(LeadSource,'Other'), ISBLANK(Source__c))
• D.AND(NOT(ISPICKVAL(LeadSource,'Other'))), NOT(ISBLANK(Source__c))

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Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be rendered as Closed Lost. Which automation solution should a Platform Administrator use to implement this request?

• A.Flow Builder
• B.Outbound Message
• C.Flow Orchestration
• D.Quick Action

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Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should a Platform Administrator solve for this issue?

• A.Adjust the current business hours to accommodate the Eastern time zone.
• B.Allow the reps to set business hours manually.
• C.Set temporary business hours for each time zone.
• D.Create one set of business hours per time zone.

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