What are the Forum User Types? (Choose three.)

• A.Public
• B.Admin
• C.Registered
• D.Custom
• E.Moderator

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ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details?

• A.Personnel File
• B.Social Profile
• C.Account
• D.Consumer
• E.Not supported

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During which Now Create stage are workshops conducted?

• A.Execute
• B.Deliver
• C.Plan
• D.Initiate
• E.Close

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What one of the following is optional when creating a Catalog workflow?

• A.Publishing the workflow
• B.Managing workflow versions
• C.Defining workflow activities
• D.Approving the workflow

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________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :

• A.Partner administrator [sn_customerservice.partner_admin]
• B.Customer case manager [sn_customerservice.customer_case_manager]
• C.Consumer [sn_customerservice.consumer]
• D.Customer administrator [sn_customerservice.customer_admin]
• E.Customer [sn_customerservice.customer]
• F.Partner [sn_customerservice.partner]

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