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Question 41

When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?

A.Additional comments
B.Work notes
C.Social Channels
D.Social Logs
E.Social Profiles

Question 42

How many active OpenFrame configurations can you have on an instance?

A.2
B.Unlimited
C.1
D.3

Question 43

Special Handling Notes can apply to which one of the following based on specific attributes?

A.Domain
B.VIP
C.Contact
D.Holiday

Question 44

Which one is NOT a dependency for the Customer Service Plugin?

A.Openframe
B.Skills Management
C.Communities
D.Task Activities

Question 45

Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

A.Manage cases on behalf of customer service agents
B.Create cases on behalf of customers
C.Manage requests on behalf of customer service agents
D.Create requests on behalf of customers
E.Manage major incident communication on behalf of a customer service manager