Partner admin contacts have access to the data of both their partner accounts and customer accounts.

• A.False
• B.True

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Which of the following are correct for parent/child synchronization? (Choose two.)

• A.Parent to child cases can be synchronized regardless of which state the case is in
• B.The Administrator can choose which fields to synchronize from parent to child cases
• C.Multiple child cases can be managed from a parent case as in Major Issue Management
• D.The property to synchronize parent to child cases is automatically enabled

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How many active OpenFrame configurations can you have on an instance?

• A.2
• B.Unlimited
• C.1
• D.3

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What is the purpose of a Catalog Item variable?

• A.Allows the customer to ask a question
• B.Provides hint to the user on the field
• C.Opens a chat session with customer support
• D.Allows the customer or consumer to qualify their answer

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In the Customer Service Management space, what does the term asset management mean?

• A.A set of business activities and processes used to track assets
• B.Tracking products or services customers are using
• C.Financial, contractual and inventory information of assets
• D.Tables in the Asset application

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