Match the definitions for roles relationships.

Correct Answer:

Comment: *

Name: *

Email: *

Verification: *

What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)

• A.Provide consistent service to customers
• B.Have a clear understanding of the use cases
• C.Define the Business Pain Points
• D.Define the number of hours needed to develop the associated requirements
• E.Implementation is only as good as the underlying process

Comment: *

Name: *

Email: *

Verification: *

What is required to enable the Follow the sun field on the Customer Service Case form?

• A.Nothing, it is a standard field
• B.The value property on the form must be set to true
• C.The plugin 'com.snc.csm_time_recording' needs to be activated
• D.The value property on the form must be set to true and the field added to the case form

Comment: *

Name: *

Email: *

Verification: *

What are the Forum User Types? (Choose three.)

• A.Admin
• B.Registered
• C.Public
• D.Custom
• E.Moderator

Comment: *

Name: *

Email: *

Verification: *

What should be part of the pre-engagement collateral?

• A.Stock Keeping Unit (SKU) and pricing sheet
• B.Scoping Guide
• C.Customer Service roles template
• D.Frequently Asked Questions (FAQ)

Comment: *

Name: *

Email: *

Verification: *