What are common types of application record data that are imported during a CSM data migration?
(Choose two.)

• A.Chat
• B.Accounts
• C.Case
• D.Knowledge Article

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Information about a customer's service contract is found in Knowledge.

• A.False
• B.True

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Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

• A.Manage major incident communication on behalf of a customer service manager
• B.Create requests on behalf of customers
• C.Manage cases on behalf of customer service agents
• D.Manage requests on behalf of customer service agents
• E.Create cases on behalf of customers

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