Match the business rule to its function in the Self-Service Portal.
Hot Area:

Correct Answer:

Explanation

Explanation

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Information in the Case Field 'Contact' is copied to which Incident Field?

• A.Contact
• B.User
• C.Customer
• D.Caller

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Which of the following roles cannot update a consumer's record?

• A.sn_customerservice_agent
• B.sn_customerservice_manager
• C.sn_customerservice.consumer_agent
• D.admin

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Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

• A.Entering question in portal only
• B.Record Producer only
• C.Both portal question entry and Record Producer
• D.None of the above

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What criteria can be used to determine when a new inbound case should be opened?

• A.When a customer has a question or issue to resolve
• B.When we have new marketing material for a customer
• C.When a new customer is created
• D.When an internal problem occurs

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